PATIENT RIGHTS:

You have the right to:

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• Receive accurate and easily understood information about your health plan, health care professionals, and health care facilities. If you speak another language, have a physical or mental disability, or just don't understand something, assistance will be provided so you can make informed health care decisions;

• A choice of health care providers (pharmacies) that is sufficient to provide you with access to appropriate high-quality health care;

• Know all your treatment options and to participate in decisions about your care. Parents, guardians, family members, or other individuals that you designate can represent you if you cannot make your own decisions;

• Considerate, respectful and nondiscriminatory care from your doctors, health plan representatives, and other health care providers;

• Talk in confidence with health care providers and to have your health care information protected. You also have the right to review and copy your own medication record and request that your record be amended if it is not accurate, relevant, or complete;

• Have your property and person treated with respect, consideration and recognition of patient dignity and individuality; 

• Be informed, both orally and in writing, in advance of care being provided, of the charges, including payment for care/service expected from third parties and any charges for which the patient will be responsible;

• Receive information about the scope of services that the organization will provide and specific limitations on those services;

• To know about the philosophy, characteristics and eligibility criteria of the patient management program;  

• Be fully informed in advance about the care/service to be provided including the health professionals and disciplines that will furnish the care and follow-up, frequency of interventions as well as any modifications to the plan of care;

• To identify the staff member of the program and their job title, and to speak with a supervisor of the staff member if requested;  

• Speak to a healthcare professional;  

• Receive information about a clinical program offered by the pharmacy, e.g. patient management program;  

• Participate in the development and periodic revision of the plan of care;

• Refuse care or treatment after the consequences of refusing care or treatment are fully presented;

• Decline participation, revoke consent or cease to participate from the program at any point in time;  

• Be informed of patient rights under state law to formulate an Advance Directive, if applicable;

• To be able to identify visiting staff members through proper identification;

• Be free from mistreatment, neglect, or verbal, mental, sexual and physical abuse, including injuries of unknown source, and misappropriation of patient property;

• Voice complaints regarding treatment of care, lack of respect of property or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal;

• Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated;

• Confidentiality and privacy of all information contained in the patient record and of Protected Health Information;

• Be advised on Proprium Specialty Apothecary policies and procedures regarding disclosure of clinical records;

• To have personal health information shared with other healthcare providers only in accordance with state and federal law;  

• Be informed of financial benefits when referred to another organization for service;

•  Receive administrative information regarding changes in or termination of clinical programs including but not limited to the patient management program, and;  

• Be fully informed of one’s responsibilities;