Frequently Asked Questions
How can I order refills on my medications?
Please expect a courtesy phone call about a week before your next refill from a Proprium Specialty Apothecary Patient Care Advocate. The Patient Care Advocate will confirm with you that you are still taking the medication and are not having any unbearable side effects. If an "authorization" is required for a prescription from either the doctor or insurance company, our staff will inform you and take the necessary steps to acquire the authorization. You may also order refills yourself by calling 888-545-0103 or at www.propriumspecialtyrx.com.
How and when do I pay?
You will be notified of your cost by our staff once a prescription is processed. At the time, our staff can answer questions related to your prescription cost, such as further explaining your out-of-pocket cost, deductibles, co-payments, co-insurance, limits, etc. You may be eligible to be enrolled into prescription drug assistance programs to assist you with out-of-pocket costs. Ask a Proprium Specialty Apothecary staff member for more details or to request assistance on navigating these applications.
What if I want more information on my medication?
When you receive your prescription we will include a Medication Guide to inform you about the medication you are receiving, however if at any point you have any additional questions, our staff is available to you to answer any questions you may have. If you prefer to read more information, we can also email you or mail evidence-based educational materials to your house. Our knowledgeable pharmacist is always present at the pharmacy between 9am and 5pm on Monday through Fridays. If you have a clinical question after business hours, call us toll free at 318-841-6416 to reach a pharmacist 24 hours a day, 7 days a week.
What if the Pharmacy can’t fill my medication?
In the event we are unable to fill a medication ordered by your physician, Proprium Specialty Apothecary will find out exactly where you are able to fill the prescription and how you will be able to receive it and send the ordered prescription to the appropriate Pharmacy. Once everything is transferred and confirmed our personnel will then reach out to you and provide you with all the details of where your medication will be coming from.
How will I get my medication in the event of an emergency?
In case of a natural disaster and you are unable to receive your medication at your home address, we are able to ship the medication to any address designated by the patient (i.e.: storm shelter, physician’s office, friend/family member’s home, etc.) If you have not received your medication by the expected delivery date, our Pharmacy will reach out to the courier to track the delivery and location status of the package. Proprium Specialty Apothecary will always make sure that you have a non-stop supply of your medications.
How do I find out the status of my prescription order?
As soon as we receive the prescription request from your Physician, it is our policy to immediately reach out to you to inform you that the order is in process. We will update you along the way with the current status of the medication. You will be notified of any co-pays, if we have to submit any additional paperwork the insurance to get the medication approved, or if we have to substitute the medication with a generic equivalent and when your medication will be shipped and delivered to you. You are always welcome to contact the pharmacy at any time to ask the status of your order or for patient consultation of medications and side effects at 318-841-6416. You may also visit our website at www.propriumspecialtyrx.com or email us at info@propriumspecialtyrx.com
What steps do I take to find out if I have a new prescription insurance plan?
If at any time your prescription drug coverage changes, we will notify you and provide you with the contact information to the insurance plan and walk you through the steps on how to get this information. We are also available to assist you in navigating different insurance plans if you are trying to switch plans yourself.
How do I report a medication error or hazard?
The Institute for Safe Medication Practices (ISMP) operates a confidential, national, voluntary medication error reporting program. To report a medication error or vaccine error, visit ISMP Medication Errors Reporting Program (MERP). Their website is https://www.ismp.org. The information provided is protected, safe and confidential. You may also file a complaint with your insurance company directly by calling the toll free number for Member Services on the back of your insurance card.
Will you let me know if there is ever a safety issue with my medication?
Sometimes medications are recalled by the manufacturer if there is a safety concern. If this happens, we will notify you and your doctor and give you the next steps to take, if necessary.
This information can also be found online at http://www.fda.gov/Safety/Recalls/default.htm.
If you ever have any questions regarding any of these procedures, feel free to call and ask our Pharmacist.
What is the best way to dispose of my old medications?
Proprium Specialty Apothecary wants to make sure you have the most accurate, up-to-date information when it comes to disposing of your old medications so we ask that you call our Pharmacist so we can tell you the best way to do this, using manufacturer guidelines.
What do I do if I experience side effects?
If you experience a serious life-threatening reaction from your medication, go to the nearest Emergency Room immediately or dial 911. If you experience a mild adverse reaction, Proprium Specialty Apothecary encourages you to call us so our Pharmacist can discuss it with you, and then we will notify your doctor for you and determine how he/she would like to handle the side effects.
Will you ever substitute my medication for a different one?
Proprium Specialty Apothecary is located in Louisiana where the substitution law states that a pharmacy must dispense a less-expensive generic but only if the FDA has determined that the generic is equal in effectiveness. That being said, you or your doctor may request that a branded medication must be used, and our Pharmacy staff will go over any price differences with you over the phone. If you have any questions or concerns on our substitution procedures, feel free to call us at 318-841-6416
How can I request for my medication to be transferred?
You may call 318-841-6416 to speak to a Patient Care Advocate to request for your prescription to be transferred to another pharmacy. Please provide the Patient Care Advocate with as much information as you can regarding the receiving pharmacy such as a phone number or physical address.